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Bitrix24 is 1 free automatic call distribution software created for small businesses and call centers alike.

More than 8 million companies already use Bitrix24 ACD software, making it the most popular free ACD system in the world.

ACD is a phone queuing and call management system that distributes incoming phone calls between your agents according to your rules.

Unlike most free ACD software solutions, Bitrix24 also comes will intelligent call routing (ICR), a system in which all incoming phone calls are checked against database records in order to identify the caller as new or existing client, automatically connecting him or her to a manager thats been assigned to that client.

Not only ICR saves clients time but by putting them in touch with appropriate employees inside your company, it actually gives your agents a chance to greet the caller by name, because CallerID popup window with name and history of recent interactions will be displayed on computer screen when you receive incoming phone calls.

Its important to note that call distribution services are just a small part of Bitrix24 telephony options available free of charge or in commercial plans.

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Register now or check out videos, telephony and CRM manual for quick start or contact Bitrix24 partner near you for a demo.

For current prices and features please visit Bitrix24 pricing page.

To download self hosted editions of Bitrix24 that can be installed on your own server and come with open source code access, please visit Bitrix24 Self Hosted page.